Returns and Complaints

Return and Refund Policy – Dreamora

At Dreamora, we are committed to providing high-quality products, and your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product under the conditions described below.

Return Conditions

  • The product must be returned within 30 days of the delivery date; the statutory 14-day period has been voluntarily extended by Dreamora.
  • It must be in its original condition, with no signs of use.
  • It must be returned in its original packaging, with all labels and accessories.
  • Products that have been used or damaged are not eligible for return.

Return Procedure

  1. Contact our customer service team at support@dreamora.bg and request a return.
  2. State the reason for the return in your request. After review, you will receive return instructions.
  3. Pack the product in its original packaging and ship it to the address provided.
  4. The customer is responsible for the shipping costs of returning the product.

 

After Receipt and Inspection of the Product

  • If the product meets the return conditions, the refund will be processed within 7 business days.
  • The amount will be refunded by bank transfer.
  • The time it takes for the amount to appear in your account depends on your bank.

 

Frequently Asked Questions

Can I return a used pillow?
No. For hygiene reasons, we do not accept returns of pillows that have been used.

Can I return the pillow if I simply change my mind after using it?
No. Returned products are accepted only if they have not been used and are in their original condition.

What should I do if I receive a defective product?
If the product is defective, please contact us immediately at support@dreamora.bg with a description and photos of the defect. We will arrange a replacement or a refund.

How do I return a gift?
If the product was marked as a gift at the time of purchase, you will receive a gift voucher for its value. If it was not marked as a gift, the amount will be refunded to the person who purchased it.

Return Costs

  • The customer is responsible for the return costs.
  • Shipping costs are non-refundable.

Order Cancellation

If you wish to cancel your order, contact us within 24 hours of placing it. If the product has already been shipped, you will need to follow the standard return procedure.

If you have any further questions, do not hesitate to contact us at support@dreamora.bg.